California Specialty Pharmacy and our three ambulatory infusion centers are fully operational and experiencing no disruptions to service. If you are a current patient affected by the fires, please contact us at 877.602.7779 so we can ensure you receive your medication. If you are not a current patient and are seeking specialty medication support, our team is here to assist. Please reach out at 877.602.7779. Stay safe, and know that we are here for you.

FAQ

California Specialty Pharmacy (CSP) is dedicated to supporting our patients, healthcare providers, payors, manufacturers, and health systems with clarity and personalized care. Here, we answer common questions from each group. If you have additional questions, please feel free to contact us directly.
an older couple enjoys quality time together at home

Got questions? We've got answers.

Patients

CSP provides a comprehensive range of specialty pharmacy and infusion services, including personalized medication management, infusion therapy, convenient home delivery, and customized care plans tailored to specific conditions. We support patients managing acute and chronic conditions such as autoimmune disorders and cancer. 

You can refill your prescription by calling us directly or using our online portal. Our staff is here to help with timely refills and to provide support with insurance benefits and copay questions. 

Yes, CSP offers secure home delivery, which provides you with a convenient way to receive your treatment. Delivery options are available to fit your schedule. 

If you notice any side effects, please contact your CSP pharmacist or nurse. Our clinical team is available 24/7 to address your concerns and to discuss potential adjustments to your treatment plan in coordination with your healthcare provider. 

CSP follows rigorous federal, state, and industry regulations, including those set by Boards of Pharmacies, CMS, HIPAA, and the FDA. We are accredited by the Accreditation Commission for Health Care (ACHC) and the Utilization Review Accreditation Commission (URAC), which reflects our commitment to high-quality care.

You can request a refill by contacting CSP directly. Prescriptions are typically processed within a three-day turnaround. These are average turnaround times and are subject to change.

You should inform your doctor and our pharmacists about all of the medications you are currently taking, including:  

  • Over-the-counter (OTC) drugs  
  • Prescription medications  
  • Vitamins  
  • Supplements  

Some medications can interact with each other, leading to unwanted side effects or reducing the effectiveness of the treatment. You should also avoid consuming alcohol or certain foods that might interfere with your medications.    

Healthcare Providers

CSP provides a comprehensive range of specialty pharmacy and infusion services, including personalized medication management, infusion therapy, convenient home delivery, and customized care plans tailored to specific conditions. We support patients managing acute and chronic conditions such as autoimmune disorders and cancer. 

Referring a patient is straightforward. You can send prescriptions and supporting documentation via eScribe, fax, or phone, and we offer a streamlined process to help patients receive their medications and services as efficiently as possible.

We provide updates on patient progress, including information on adherence, infusion reactions, and health outcomes. Our collaborative approach helps keep you informed and aligned with your treatment goals. Providers can also access our proprietary portal 24/7 and view care plans, progress notes, and assessments. 

Yes, CSP provides infusion services that can be administered at a patient’s home, your office, or one of our ambulatory infusion centers (AICs). We also supply the necessary equipment and monitor patients during their infusion. 

CSP specializes in managing a range of acute and chronic conditions, including those in dermatology, gastroenterology, immunology, neurology, oncology, and rheumatology. Our therapies include biologics, IV antibiotics, IVIG therapy, TPN, and more. 

Payors

We are focused on improving medication adherence and reducing complications, which may contribute to better outcomes and lower healthcare costs. Our evidence-based care plans, adherence monitoring, and patient progress reports provide transparency and support in cost management. 

CSP offers detailed reports on medication adherence, cost savings, site of care utilization, and patient outcomes. Our reports are designed to support payor goals by providing data-driven insights that assist in managing costs. 

CSP adheres to federal, state, and industry regulations, including those by Boards of Pharmacies, CMS, HIPAA, and FDA. Our ACHC and URAC accreditations demonstrate our focus on maintaining regulatory compliance and quality. 

Yes, CSP offers adaptable programs to address specific patient and payor needs. Our approach emphasizes value-based care, focusing on health outcomes while managing costs effectively. 

Manufacturers

CSP provides ongoing patient education, regular monitoring, and follow-ups to help improve adherence and enhance patient engagement. Our data-driven insights also track patient outcomes, offering valuable information on therapy effectiveness. 

CSP’s managed care relationships allow manufacturers to reach specific patient populations and engage with key stakeholders. We partner with manufacturers, offering access to limited distribution drugs (LDDs) and supporting quick and reliable therapy initiation.

Our streamlined onboarding process allows us to initiate therapy shortly after receiving a complete prescription. For urgent needs, we may provide same-day support to help patients access therapy without delay. 

CSP provides robust reporting that includes data on patient adherence, therapy outcomes, and financial performance. Our data insights are designed to help manufacturers assess program impact, optimize engagement strategies, and improve patient care. 

CSP’s network includes specialty pharmacies, infusion centers, and home delivery services, making it easy for patients to access the medications they need. We work closely with manufacturers to improve accessibility and provide patients with flexible treatment options.  

Health Systems

CSP offers comprehensive transition-of-care services, including bedside education, patient counseling, and medication management for a smooth discharge process. Our team collaborates with hospital staff and discharge planners to help patients manage their treatments at home or in one of our ambulatory infusion centers (AICs).

CSP provides infusion services in multiple settings, including in-home administration, at a healthcare provider’s office, and at our ambulatory infusion centers (AICs). Our team also supplies all necessary equipment and offers monitoring throughout the infusion process. 

Our care teams provide patient education, monitoring, and follow-up to support adherence and positive outcomes. Through regular updates and data-backed reporting, CSP helps health systems track patient progress and optimize treatment strategies. 

We offer a streamlined referral process, accepting prescriptions via referral management software, eScribe, fax, or phone. Once referred, our team provides timely onboarding and care coordination to support each patient’s unique needs and treatment plan. 

CSP adheres to rigorous federal, state, and industry standards, including CMS, HIPAA, and FDA regulations. Our accreditations from ACHC and URAC demonstrate our commitment to delivering high-quality, compliant care across all services. 

CSP specializes in managing a range of acute and chronic conditions, including those in rheumatology, oncology, neurology, gastroenterology, and immunology. Our therapies include biologics, IVIG therapy, TPN, IV antibiotics, and more.