Compliance and Persistency Monitoring

Meeting the challenges of medication non-adherence


Medication non-adherence is a serious, widespread issue that impacts clinical outcomes and contributes to rising healthcare costs. In fact, 20-30 percent of prescriptions written are never filled by patients and around half of all medications for chronic conditions are not taken as prescribed. As a result of this non-adherence, patients may experience preventable complications, disease progression, acute events and hospitalizations.



How does California Specialty Pharmacy overcome non-adherence?


At California Specialty Pharmacy, we support you with a Care Team, led by a pharmacist and nurse specially trained in your condition. They’re called your Care Team, because that’s what they do.



Get Support When You Need It


Your Care Team will proactively reach out to you to check in, offer support and guidance, communicate with your doctor and coordinate with others involved in your care.


If you have questions about your medication or your condition, you can also contact your Care Team day or night, any day of the year. Just call the number on your prescription label.


Your Care Team can:

  • Help you manage side effects
  • Remind you when it’s time to refill
  • Help you stay on track
  • Teach you to effectively take your medication
  • Set up injection training or home infusions
  • Check your dosage and medication schedules
  • Get you started with digital tools
  • Answer all of your questions


You’ll likely need your Care Team differently at different times. For example, you may have more questions if your doctor changes or adds medications or you’re not feeling your best. Your Care Team is here no matter what your need is related too.


At California Specialty Pharmacy, our pharmacists are trusted health advisors and act as an extension of a patient’s overall care team. That’s why we’ve developed a variety of solutions to address key factors that contribute to non-adherence, including: forgetfulness, health literacy, adverse effects and cost. We offer extensive counseling to patients in order to identify and overcome any barriers to adherence. Our dedicated Prior Authorization and Funding teams work to speed the approval process of medications and secure financial assistance for our patients